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Privacy Policy

Dye Sub Design respects your privacy and is committed to protecting the personal information you provide when visiting our website or requesting our services.


Information We Collect

When you contact us or submit a design inquiry, we may collect:

  • Your name and contact information
  • Your organization or club name
  • Order details, quantities, sizing information, and deadlines
  • Artwork, designs, and other files you voluntarily provide
  • Information contained in correspondence relating to your order

We collect only the information reasonably necessary to respond to inquiries and provide our services.


How We Use Your Information

Your information is used to:

  • Respond to inquiries and provide quotations
  • Prepare designs and digital proofs
  • Process and coordinate custom printing orders
  • Issue invoices and maintain business records
  • Arrange shipping and communicate regarding your order

We do not sell customer personal information to third parties.


Website Orders and Payments

Our website does not currently offer online purchases or checkout services.

Design inquiries and order information are submitted through website forms and communicated to us by email.

Invoices and payment arrangements are handled separately from the website. Payment-card transactions are not processed through our website.


Sharing Information

We may share information necessary to complete your order with our printing and manufacturing partners, shipping providers, and service providers involved in operating our website or communications.

Only information reasonably necessary for these purposes will be shared.

We do not disclose customer information for unrelated marketing purposes without appropriate consent.


Website Cookies and Technical information

Our website may use cookies necessary for normal website operation.

Our hosting provider may collect technical information, such as IP addresses, browser information, and access times, for website operation, security, and troubleshooting.

Dye Sub Design does not currently use Matomo, AWStats, Analog, or Webalizer to analyze visitor behaviour.

We do not use information collected through our website to sell customer profiles or personal information to advertisers.


Information Security

We use reasonable administrative and technical safeguards appropriate to the information we collect.

While we take precautions to protect customer information, no method of electronic communication or storage can be guaranteed completely secure.


Retention of Information

Customer information is retained only as long as reasonably necessary for the purposes for which it was collected, including completing orders, maintaining financial records, resolving disputes, and meeting applicable legal obligations.

Information no longer required will be securely deleted or disposed of.


Access, Corrections, and Privacy Questions

You may contact us to request access to your personal information, correct inaccurate information, or ask questions about how your information is handled.

Requests will be considered in accordance with applicable Canadian privacy legislation.


Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, or legal requirements. The current version will be available on our website.


Contact

Dye Sub Design

Website: www.dyesubdesign.ca

Email: contact@dyesubdesign.ca